Topaz Transport Driver — Support

The Topaz Transport Driver app shows you your assigned trips and stops, lets you upload bills of lading and proof of delivery straight to the load, and sends you notifications from dispatch. It is available only to drivers with an active profile at Topaz Transport Inc.

Signing in

• Enter the mobile phone number that the office has on file for you. A 6-digit code arrives by SMS within a minute. There is no password.
• The code works for 5 minutes. If it expired, request a new one. You can request up to 3 codes per hour.
• No code arrives? Check that the number you typed is the one dispatch uses to reach you. If you recently changed your phone number, e-mail apps@topaztrans.ca or tell your dispatcher so the office updates your profile.
• After signing in once, the App keeps you signed in for up to 90 days on that phone.

Trips and stops

• The Trips screen lists your trips for the last 60 days, newest first, plus anything planned ahead.
• Open a trip to see each stop with the address, appointment window, load references, customer instructions, and customs status.
• Local yard moves appear on the same list for local drivers.
• If a trip is missing or looks wrong, it is missing or wrong in dispatch too: call your dispatcher. The App only shows what dispatch has assigned to you.

Uploading documents

• On a trip, tap Upload, pick the type (Bill of Lading, Proof of Delivery, Other), and take a photo or choose a PDF.
• Make sure the whole page is in the frame, the text is readable, and signatures and stamps are visible. Retake if blurry.
• The document goes to the load in our system immediately and your dispatcher receives a copy by e-mail. You will see it in the trip's document list.
• Uploaded the wrong file? Upload the correct one; the office will remove the wrong one on request.

Notifications

The App notifies you when you get a new trip, when an appointment changes, and when a document is expected from you. You can turn notifications off in your phone settings, but then you will need to check the App yourself.

Your account and data

• Sign out from the Profile screen to remove the App session from a phone.
• Your access ends automatically when you stop working with Topaz Transport Inc.
• To request deletion of your App account or to ask what information we hold, e-mail apps@topaztrans.ca. See our Privacy Policy.

Requirements

iPhone with iOS 15 or later, or Android 9 or later. An internet connection is needed to sign in and to load trips; photos taken without coverage are sent when the connection is back.