Privacy Policy

Topaz Transport Driver app · Topaz Transport Inc. · Effective September 29, 2026

The Topaz Transport Driver app ("the App") is provided by Topaz Transport Inc., 1 Kingswood Dr, Suite 200, Hammonds Plains, Nova Scotia, Canada ("we", "us"). The App is intended only for drivers who work with Topaz Transport Inc. It gives drivers their trip assignments, lets them upload shipping documents, and delivers work notifications. This policy explains what information the App handles and why.

1. Who can use the App

Only drivers who have an active driver profile with Topaz Transport Inc. can sign in. The App is not offered to the general public and does not create new accounts: your driver profile is created by our office when you start working with us.

2. Information we collect

Phone number. Used to sign you in. We send a one-time code by SMS to the phone number on your driver profile. We do not use passwords.
Driver profile data already held by us as your employer or contracting carrier: your name, driver ID, assigned truck and trailer, and your dispatcher.
Trip and order data from our dispatch system: pickup and delivery locations, appointment windows, load references, customer instructions, and customs status for your trips.
Documents you upload through the App, such as photos of bills of lading, proof of delivery, and trailer photos. These are sent directly to the order in our transportation management system and to your dispatcher.
Sign-in and activity records: date and time of sign-in, device model and operating system, IP address, and a record of each document uploaded. We keep these for security and to resolve disputes about deliveries.
Push notification token issued by Apple or Google so we can send you work notifications (new trip, changed appointment, document reminders).

The App does not collect your device location. It does not access your contacts, photos library (other than the photo you choose to upload), microphone, or other apps. If a future version adds location features, this policy will be updated and the App will ask for permission first.

3. How we use the information

To show you your assigned trips, stops, and instructions.
To attach the documents you upload to the correct shipment and notify your dispatcher.
To send you work-related notifications.
To keep the App secure: sign-in codes, session tokens, rate limits, and an audit trail of uploads.
To meet our legal and contractual obligations as a motor carrier (for example, proof of delivery retention for customers and insurers).

We do not use the information for advertising, we do not sell it, and we do not share it with data brokers.

4. Who we share it with

Information is processed by service providers that run our systems, only for the purposes above:

Rose Rocket (transportation management system, where trips, orders, and uploaded documents are stored);
Railway (hosting of our own server that the App connects to);
Google Workspace (company e-mail and internal logs);
RingCentral (SMS delivery of sign-in codes);
Resend (e-mail delivery to dispatchers);
Apple and Google (push notifications and app distribution).

Shipping documents you upload may be shared with the customer, consignee, broker, or insurer of that shipment, as is normal in freight transportation. Your personal details beyond your name are not shared with them.

5. Storage and retention

Trip data and uploaded documents are business records of Topaz Transport Inc. and are kept for as long as required by our customers' contracts, insurers, and Canadian and U.S. transportation regulations (typically several years). Sign-in records are kept for 12 months. Session tokens expire automatically within 90 days of inactivity. Data may be stored in Canada and the United States.

6. Your choices

You can sign out of the App at any time; this removes the session from your device.
You can turn off notifications in your phone settings.
When you stop working with Topaz Transport Inc., your access to the App ends automatically. Your employment and shipment records remain with us as required by law.
To ask what personal information we hold about you, to correct it, or to request deletion of your App account, contact us at the address below. We respond within 30 days.

7. Security

The App talks to our server only over encrypted connections (HTTPS). Sign-in codes expire after five minutes. Access tokens are stored in the secure storage of your phone (Keychain on iOS, Keystore on Android). Credentials to our internal systems are never stored in the App.

8. Children

The App is a work tool for licensed commercial drivers and is not intended for anyone under 18.

9. Changes

If we change this policy, the new version will be published at this address with a new effective date, and the App will tell you when a change matters to you.

10. Contact

Topaz Transport Inc.
1 Kingswood Dr, Suite 200, Hammonds Plains, NS, Canada
E-mail: apps@topaztrans.ca
Website: topaztrans.ca

This policy is written to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.